Privacy Policy
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the European Economic Area (EEA). We are also subject to the UK General Data Protection Regulation (UK GDPR).
1. Key Terms
It would be helpful to start by explaining some key terms used in this policy:
We, us, our: Lureo
Personal data: Any information relating to an identified or identifiable individual
Special category personal data: Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; genetic and biometric data (when processed to uniquely identify an individual); data concerning health, sex life or sexual orientation
Data subject: The individual who the personal data relates to
2. Personal Data We Collect About You
We may collect and use the following personal data about you:
(i) your name and contact information, including email address and telephone number and company details
(ii) information to check and verify your identity, e.g. your date of birth
(iii) your gender, if you choose to give this to us
(iv) location data, if you choose to give this to us
(v) your billing information, transaction and payment card information
(vi) your personal or professional interests
(vii) your professional online presence, e.g. LinkedIn profile
(viii) your contact history, purchase history and saved items
(ix) information from accounts you link to us, e.g. Facebook
(x) information about how you use our website, IT, communication and other systems
(xi) your responses to surveys, competitions and promotions
We collect and use this personal data to provide products and services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing products and/or services to you.
3. How Your Personal Data Is Collected
We collect most of this personal data directly from you either in person, by telephone, text or email and via our website and app.
However, we may also collect information from other sources such as:
(i) from cookies on our website—for more information on our use of cookies, please see our cookie policy, available on our website.
(ii) via our IT systems e.g. through automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems.
4. How and Why We Use Your Personal Data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
(i) where you have given consent;
(ii) to comply with our legal and regulatory obligations;
(iii) for the performance of a contract with you or to take steps at your request before entering into a contract; or
(iv) for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
5. Marketing
We may use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in using your personal data for marketing purposes. This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
(i) contacting us at info@imvizar.com
(ii) using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
6. Who We Share Your Personal Data With
We routinely share personal data with:
(i) Webflow, Google, Amazon Web Services and Unity
(ii) third parties we use to help deliver our products and services to you, e.g. payment service providers or hosting platforms;
(iii) other third parties we use to help us run our business, e.g. marketing agencies or analytics providers;
(iv) third parties approved by you, e.g. social media sites you choose to link your account to.
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect it. We also impose contractual obligations to ensure they use your data only to provide services to us or you.
7. Where Your Personal Data Is Held
Personal data may be held at our offices and those of our third-party agencies, service providers, representatives and agents as described above. Some of these third parties may be based outside the EEA/UK.
For more information, including on how we safeguard your personal data when this happens, see below: Transferring your personal data out of the EEA/UK.
8. How Long Your Personal Data Will Be Kept
We will keep your personal data while you have an account with us or we are providing services to you. Thereafter, we will keep it as long as necessary to:
(i) respond to any questions, complaints or claims;
(ii) show that we treated you fairly;
(iii) meet legal obligations.
When it is no longer necessary, we will delete or anonymise it.
9. Transferring Your Personal Data Out of the EEA and UK
To deliver services to you, it may be necessary to share your personal data outside the UK/EEA. This will only occur where:
(i) an adequacy decision applies;
(ii) appropriate safeguards are in place; or
(iii) a specific legal exception applies.
For details of applicable safeguards or adequacy decisions, please contact us (see How to contact us below).
10. Your Rights
You have the following rights, which you can exercise free of charge:
- Access: The right to request a copy of your personal data.
- Rectification: The right to require correction of mistakes.
- Erasure: The right to request deletion of your personal data, in certain situations.
- Restriction: The right to restrict processing under specific conditions.
- Portability: The right to request your data in a machine-readable format.
- Objection: The right to object to processing for direct marketing or legitimate interest.
- Automated decisions: The right not to be subject to automated processing that significantly affects you.
To exercise these rights, please contact us at info@imvizar.com.
11. Keeping Your Personal Data Secure
We have appropriate security measures to prevent personal data from being accidentally lost, used, or accessed unlawfully. Access is limited to those who have a genuine business need and are subject to confidentiality obligations.
We also have procedures to deal with suspected data security breaches and will notify you and any relevant regulator where legally required.
12. How to Complain
Please contact us if you have any queries or concerns about our use of your information (see How to contact us). We hope to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner or relevant European data protection authority.
Website: https://ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
13. Changes to This Privacy Policy
This privacy notice was published on 10/09/21 and last updated on 22/10/21.
We may change this privacy notice from time to time—when we do, we will inform you via our website or other means such as email.
14. How to Contact Us
Individuals in the UK
Email: info@imvizar.com
Individuals in the EEA
We have appointed Michael Guerin to be our data protection representative within the EEA.
EEA individuals may contact us directly or via our European representative.